Return Policy Refund & Replacement Policies
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you.
Please contact us within 48 hours after receiving yours. Our store do not accept Returns or Exchanges, once an item has been received it cannot be returned.
We can only offer you replacements at no additional cost if it falls under below criteria: Items are faulty – damaged/broken or soiled upon arrival. Parcels that is lost in transit. We do not accept returns or refunds if customer changes their mind after receiving their order(s).
Note: GLAMinfused.com will not be held liable to any lost or misroute parcels.
Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening. international customer must provide phone number.
If you have other concerns, please contact our Customer Service via email firstname.lastname@example.org.
RETURN TO SENDER PACKAGES: GLAMinfused will not be held liable for packages that are returning to sender.
Customers are advised to carefully enter the correct addresses otherwise, the package will not be delivered.
Once the item is received at the warehouse, we can repack, re- label, and reship them however you need to understand that doing so requires an additional cost. Processing and shipping cost is usually half the order total...so please be careful on the information that you provide.
If you think you have entered a wrong address, you need to contact us immediately in order to correct the mistake.
Can I cancel my order(s)?
Yes. Cancellations must be made within 24 hours of order placement.
Send us an email within 24 hours and let us know the reason why you wish to cancel your order. We do not accept cancellation of orders outside the 24 hours window and/or because of the Standard Shipping reason.
Please note that our Standard Shipping are posted in each product’s description hence all customers should be aware of this before concluding an order. All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.
Please do not send your purchase back to the manufacturer!
Send us an email stating your concern and attach a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order get a replacement or refund. Note: Our team will inspect / verify the photo(s) before we issue out a replacement.
GLAMinfused reserves the right to refuse any replacement and refund if it does not meet the above criteria. Late or missing refunds (if applicable) If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of these and still have not received your refund yet, please contact
us via email at email@example.com
We truly hope you are 100% happy with your GLAMinfused Lashes!
Due to sanitary/health reasons, lashes are not eligible for refunds or exchanges.
If a product is defective, you must notify us WITHIN 72 HOURS of receiving your lashes to be eligible for refund/exchange and paid return shipping by us. NO EXCEPTIONS!
Sale items: which includes items sold with a promotional code or marked down in price, are final sale. NO EXCEPTIONS!
HOW TO RETURN AN ITEM TO GLAMINFUSED
After you have read the above, please email us at firstname.lastname@example.org requesting instructions on how to return an item. Please make sure to include your order number on the subject line for faster service.
RETURNS PROCESSING TIME
Return Processing time: Once we have received your package, your return/exchange will be processed within 1-5 business days. You will be notified via email once your return has been processed. If you have requested a refund due to a defect, please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 2-5 business days). Original shipping charges are non-refundable.